General Office Information
Routine health concerns and prescription refills are handled during normal business hours. In order to secure your desired appointment time, please call in advance. 24 hours advanced notice is required for cancellations to prevent the additional charges for missed appointments. If you have an urgent medical need, let the receptionist or answering service agent know to ensure your message is promptly forwarded to the doctor.

In the event of a life-threatening emergency, please report to the nearest emergency room. The emergency room will notify Dr. Hutchinson that you are there for treatment.

Medical advice, which is provided over the phone, is limited to our existing patients only.

If your insurance program requires that you follow certain procedures concerning your medical visits outside this office, make sure you follow these instructions so that your visit will be covered for payment under your health plan.

Medication Refills
Medication refills are approved only during normal business hours. When requesting a refill, provide the following information:

• name of the medication
• dosage
• the prescription number
• the pharmacy phone number

To expedite your refills, you may call 901-369-4320 to leave your prescription requests on our voice mail system. If you call during normal business hours, the request will be handled the same day. If you call after business hours, the request will be handled the following business day.

Lab and X-Ray Results
We feel that your lab and x-ray results are important and want to ensure that results are received promptly. If you have not heard from us within two weeks please call the office. It is important that you notify our staff of any change in your contact information to avoid delays in contacting you.